SHIPPING

SHIPPING IS $250 ANYWHERE IN THE UNITED STATES. OTHER COUNTRIES RATES VARY, ANYWHERE FROM $2800-$3500 DEPENDING ON REGULATIONS AND PAPERWORK REQUIRED.

 

ALL PUPPIES ARE SHIPPED IN AIRLINE APPROVED PLASTIC CRATES WITH METAL NUTS AND BOLTS, ATTACHED FOOD AND WATER DISHES, AND ARE FLOWN ON AIRLINES THAT ARE ALL TEMPERATURE CONTROLLED DURING THEIR FLIGHT.  

SHIPPING IS VERY COMMON AS WE SHIP 99 PERCENT OF THE DOGS, AND THEY ARRIVE SAME DAY AT YOUR LOCAL MAJOR AIRPORT.  YOU PICK UP YOUR NEW PUPPY WITH YOUR GOVERNMENT ISSUED ID AT THE CARGO SECTION OF THE AIRPORT, OR THE TICKET COUNTER WHEN THE FLIGHT ARRIVES AFTER CARGO HAS CLOSED.

Shipping Rates & Information

Our current promotion of Free Shipping for US orders of $200 or more, and Flat Rate shipping of $7.99 is still on! All orders ship via UPS Ground or USPS Priority mail. Please allow 3 – 7 business days for standard delivery. Keep in mind that all orders are processed in the order that they are received, so be sure to allow up to 3 – 4 business days for processing. As soon as your package ships, you will receive a tracking notification.Express shipping is available for orders placed by telephone. See below for more information.

The following rates apply to U.S. ground shipping only.

From  $0.01 to  $49.99 =  $7.99 shipping *excluding oversized items

From  $50.00 to $99.99 =  $12.99 shipping *excluding oversized items

From  $100 to $199.99 =  $16.99 *excluding oversized items

From  $200 and up =  $19.99 *excluding oversized items

Express Shipping

Need your package by a certain date? We offer expedited shipping services, such as 3-Day, 2-Day, and Overnight shipping for all US destinations, as well as Saturday delivery for select destinations. Expedited shipping service is only available for orders placed by telephone. This ensures that the item is in stock, and that the order is received prior to our daily pick-up time. Express rates vary by package size, destination, and type of service. Please call 9 for more information, or to place an express order by telephone.

International Shipping

International shipping is available to most countries, and orders should be placed through our website. The following rates apply to international orders, excluding those containing oversized items. If your shipment contains an oversized item, there may be an additional charge. In which case, you will be notified via e-mail and sent a payment request via PayPal.

From  $0.01 to  $50.00 =  $29.99 shipping *excluding oversized items

From  $50.01 to $99.99 =  $34.99 shipping *excluding oversized items

From  $100 to $199.99 =  $49.99 shipping *excluding oversized items

From  $200 and up =  $59.99 shipping *excluding oversized items

Backordered Items

Most items are currently in stock and ship within 3 – 4 business days. If we find that any of the items you have ordered are out of stock, you will be notified via e-mail, and you can expect to receive them within 2 to 3 weeks.

Because our physical boutique shares the same inventory as our online boutique, we are not able to keep an immediate up-to-date inventory of in-stock items. However, our website is updated on a weekly basis, and we try to keep everything as accurate as possible, offering only items that we physically have here in our boutique.

If you need your order by a specific date, please call it in. We cannot guarantee shipping dates unless you request express shipping via telephone.

Online Returns, Exchanges & Cancellations

Most merchandise may be returned within 14 days in unused condition for an exchange or store credit only.No refunds. Customer is responsible for all shipping costs involved, including return shipping and re-shipping.Holiday items may only be exchanged for an alternate size no later than 7 days prior to said holiday. We are unable to accept returns or exchanges on any of the following items:

  • Discounted items (sale or clearance)

  • Perishable items (food, treats)

  • Any custom, made-to-order, or special order items

  • Sanitary items (belly bands, panties, etc.)

  • Pet beds (only at the discretion of the boutique manager, return authorization required)

  • Pet carriers (only at the discretion of the boutique manager, return authorization required)

  • Food bowls (only at the discretion of the boutique manager, return authorization required)

You may cancel your order at any time prior to shipment by calling 954-985-8848, except in the case of any custom or special order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.

Instructions:
Return unwanted merchandise along with receipt and completed return form to: